Queenau Casino Cookies Policy
This Cookies Policy explains how Queenau Casino uses cookies and similar technologies when you visit our website or use our online services from Australia. It is designed to help you understand what these tools do, why they are used, and the choices you have.
Cookies can support core site functions, improve performance, remember your preferences, and help us measure the effectiveness of marketing. This policy should be read alongside any other notices presented to you when you register or play, and it applies to visitors who are at least 18+.
What Cookies Are
Cookies are small text files stored on your device (such as a computer, mobile phone, or tablet) when you visit a website. They allow the website to recognise your device, store certain information, and support features such as sign-in, language or display settings, and security checks.
Cookies do not usually contain information that directly identifies you by name. However, some cookies can be linked to your account or to other data we hold, depending on how you interact with Queenau Casino and whether you are logged in.
We also use similar technologies that perform related functions, such as:
- Pixel tags (also called web beacons) to measure page views and campaign effectiveness.
- SDKs in certain environments to support analytics and service reliability.
- Local storage or session storage to retain limited preferences and site state.
Types of Cookies
Cookies can be categorised in several ways. Understanding these categories will make it easier to manage your settings.
- Session cookies: temporary cookies that expire when you close your browser.
- Persistent cookies: cookies that remain on your device for a set period or until deleted.
- First-party cookies: set by Queenau Casino (the site you are visiting).
- Third-party cookies: set by service providers or partners through our site.
Some cookies are strictly necessary for the website to operate, while others are used to measure usage, remember preferences, or tailor advertising. Not all cookies are used on all pages, and the mix may vary depending on features you use, device type, and your consent choices where applicable.
Essential Cookies
Essential cookies are required for Queenau Casino to function correctly. They support core site operations and cannot be reliably switched off without affecting key services. These cookies are typically used for security, navigation, and maintaining your session.
Examples of essential cookie purposes include:
- Maintaining secure login sessions and keeping you signed in during active use.
- Enabling account security measures, such as fraud prevention and unusual activity detection.
- Supporting payment and cashier workflows, including maintaining the integrity of transaction steps.
- Balancing traffic and ensuring stability during peak demand.
If you block essential cookies through your browser, parts of the site may not load properly, account features may fail, and gameplay or deposits may not work as intended. The minimum deposit currently available on Queenau Casino is $A20, and essential cookies help ensure the cashier and responsible use checks work reliably during those transactions.
Performance Cookies
Performance cookies help us understand how the site is used so we can improve speed, reliability, and overall experience. These cookies collect information such as which pages are visited most often, how users navigate between sections, and whether any errors occur.
Information collected by performance cookies is generally aggregated and used to:
- Identify slow-loading pages and improve site responsiveness.
- Measure overall engagement with games, promotions, and navigation elements.
- Detect technical issues and support troubleshooting.
- Test changes to layout or features and monitor outcomes.
Queenau Casino uses performance insights to reduce friction across the journey from browsing games to completing a deposit or verifying details. Performance cookies do not typically store direct identifiers; however, they may include a unique ID to distinguish a browser session for measurement.
Functional Cookies
Functional cookies allow Queenau Casino to remember choices you make and provide enhanced personalisation. They are not strictly necessary for the website to work, but they improve convenience and continuity.
Functional cookie uses may include:
- Remembering preferences such as display settings and interface options.
- Keeping track of recently viewed games or categories for easier navigation.
- Reducing repetitive prompts by remembering prior selections.
- Supporting certain customer-facing tools, such as live chat availability indicators.
If you disable functional cookies, the site will still be accessible, but some settings may reset between visits and certain features may feel less tailored to your preferences.
Marketing Cookies
Marketing cookies help deliver content that may be more relevant to your interests, measure the effectiveness of advertising, and limit how often you see the same message. These cookies may be set by Queenau Casino or by third parties that assist with advertising, attribution, and campaign analytics.
Marketing cookies may be used to:
- Measure whether a marketing campaign led to a visit, registration, or deposit.
- Build audience insights based on browsing behaviour across sites, where supported by your browser settings and applicable consents.
- Deliver advertising that is more likely to match your interests.
- Prevent repetitive ads and help manage frequency caps.
Marketing cookies can involve tracking across websites. If you prefer not to be tracked for marketing purposes, you can adjust your cookie settings and also review privacy controls offered by your browser and certain ad networks.
Managing Cookies
You can manage cookies through a combination of browser settings, device controls, and (where available) on-site cookie preference tools. Your choices may affect how Queenau Casino functions, especially if essential cookies are blocked.
Common ways to control cookies include:
- Browser controls: block cookies, delete stored cookies, or set rules for specific sites.
- Private browsing modes: reduce persistence of certain cookies by clearing them when the session ends.
- Device settings: on some devices, you can limit ad tracking or reset advertising identifiers.
- Clearing cache and site data: remove stored cookies and other site storage items.
If you clear cookies, you may need to re-enter login details, reapply preferences, and complete certain steps again. Where cookie consent tools are provided, your selections are typically stored using a cookie so the site can remember your preference on subsequent visits.
If you need assistance understanding cookie controls, you can contact our support team at [email protected].
Third-Party Cookies
Some features on Queenau Casino may rely on services provided by third parties, which can place their own cookies or use similar technologies. These third parties may include analytics providers, marketing partners, payment-related service providers, and security tools. Third-party cookies are governed by the third party’s own policies and settings.
Third-party cookies may be used to:
- Provide analytics and reporting on how visitors interact with pages and content.
- Support fraud prevention, bot detection, and platform security checks.
- Enable advertising delivery, measurement, and attribution where relevant.
- Facilitate embedded tools that improve user experience, where available.
We aim to work with reputable providers and to use third-party technologies in a way that supports a secure and reliable casino environment. However, we do not control third-party cookie practices. You can often restrict third-party cookies in your browser settings, though doing so may limit the performance or availability of certain site components.
Policy Updates
Queenau Casino may update this Cookies Policy from time to time to reflect changes in technology, site functionality, or how cookies are used. Updates can also occur when we introduce new features, refine security measures, or adjust analytics and marketing tools.
When changes are made, we will post the revised policy on this page. The updated version will apply from the time it is published. We encourage you to review this policy periodically so you remain informed about how cookies support your experience and the choices available to you.
Last updated: